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QUESTIONS & ANSWERS
1. Do we offer
custom lenses? Due to the high cost of "Tooling" we do not offer
custom lenses.
2. Do we ship outside
the
3. What if my bike is not listed? Send us a request at:
4. Do the turn
signals come with bulbs? Yes, all turn signals are supplied with proper amber bulbs,
unless your bike comes with amber bulbs from factory – in which case, you will
use your factory amber bulbs with our lenses.
5. Are the turn
signals sold as a pair? Yes, all turn signals are sold in pairs (2 lens per pack)
6. Do our LED's
shine red and are they dual filament. Yes. Our LED's shine red and have two
brightness's; running & brake function
7. Do the colored lens taillights still
shine red and yellow? Yes. Our LED’s
still emit the proper red for running/brake and yellow for the turnsignals
regardless of lens color.
8. What is the wiring diagram for my Integrated Taillight? We offer instructions on
our instructions page on the top navigation bar.
Return Policy: Returns can be made within 30 days from date of purchase. A 10% restocking fee is applied to all refunds, no exceptions. We only accept returns from customers who buy directly from our company. For replacement, exchange options - please contact us directly. If you bought our product from another dealer, company or from Ebay, you must return to the product to them directly (this applies for monetary/paypal refunds, we will replace the product as per described below.)
Warranty Policy. We offer a (non transferrable) life time warranty. For all warranty issues regardless of where you purchased our products, you can send to the address below. We will only replace or repair any defective items that are covered in our warranty period. Please include a note explaining the defect. Please be sure to print your name, address and phone number legibly on the note. Place note with defective unit in box together, thanks.
Note:
Please do not ask Clear Alternatives to declare YOUR ORDER as a
"gift" or "warranty replacement" on the Customs Documents.
All retail sales will be declared as "Retail Sale" which is the sum
of all your products purchased. The Declared Value does not include the cost of
Shipping. Falsifying Customs Documents is a crime that is punishable for up to
1 year in jail and a $40,000 fine.
You are responsible to pay all taxes and
brokerage fees, which will be collected at delivery.
Orders with a value less than $200 USD are often ignored by many Government’s Customs Offices. However, you may still be required to pay your countries merchandizing processing fee (Customs Duty) and/or domestic Tax.
Commodity Classification: Both export and import statistics are classified and published according to the Harmonized Commodity Description and Coding System (Harmonized System or H.S.).
Clear Alternatives HS tariff code #’s:
Taillights and Turn Signals: 8512.90
LED’s: 8531.20
Resistors: 8533.21
Click or Paste on the following links for information about your
Government’s Import Duty and Tax rates according to the above tariff codes:
http://export.gov/logistics/country_tariff_info.asp
or http://web.ita.doc.gov/ticwebsite/tic.nsf/AF34FA880278BDD58525690D00656C6F/3B884AC0FF87831F85256926005340B3?OpenDocument
a - click on one of the 8 regions that your country resides in
b - click on your country
If the information is not provided in one of the above links, please contact
your Government’s Customs Office.
moto lumé
6020 Progressive Ave Ste 700
San Diego, CA 92154
1-866-CLR-LENS
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* All prices are approximate and may change without notice.